Human failure blamed for faulty update.
A relatively small subsection of the massive user base for
Alwil
‘s ever-popular
avast!
products were hit by a string of false positives last week, which in some cases saw vital
Windows
components quarantined or deleted.
An update released in the very early hours of Thursday morning (00:15 GMT) apparently caused
avast!
to detect ‘hundreds of innocent files’, misidentifying them as Delf or Zbot worms. Affected software included items from respected publishers such as
Adobe
and
Realtek
, as well as driver files. The issue was spotted and a fix issued within six hours, so the vast majority of users, whose systems were not active during this time, missed out on the update and thus the problems it brought. Nevertheless, with around 100 million
avast!
users worldwide, a significant number of people will have been affected.
According to unusually detailed information made available by the firm on blogs and forum postings, the problem was caused by a non-standard update released to fix a minor issue observed by some users of the forthcoming
avast! 5
beta. The update was apparently issued by non-specialist personnel and bypassed the usual quality assurance process, which would have quickly flagged the blatant false alarming issue and stopped the release.
Alwil
has been quick to offer assistance to anyone affected by the issue, and has provided full technical details in a support article
here
. Explanations of the causes of the problem, and efforts being made to ensure it is not repeated, are in a forum thread
here
and a blog entry from
Alwil
CEO Vincent Steckler
here
.
Posted on 09 December 2009 by
Virus Bulletin
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